Sometimes an inbound call can be processed only by an expert in some area - for example, such is the case of consultations regarding medicines. Also in some other cases a competent educated expert would be able to consult the caller better than an ordinary call center operator, regardless of the amount of information stored in the latter's workstation.
Besides answering phone calls, these experts could also answer the questions that come via other channels - e-mail, web-forums, ICQ - and execute other tasks during the low-traffic hours, e.g., initiate conversations in internet phorums, or serve as thematic website editors (under guidance of an expert of our company group internet department).
We offer the comprehensive services of organizing such hot lines in ready-to-operate status.
Inter alia, we have executed and are still executing tasks of this kind for a lot of pharma companies.
If you would like your own employees to work in the hot line, we can rent our equipped and adjusted workstations in the frames of "Hot Lines" call-center, for you to be able to use the special features of our equipment. We can also establish the distant workstations on your ofice for long-term projects.
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