If you want your prospects to become youe actual clients, do not hold off applying to us! Working woth us you will get all the advantages of a perfect call center business processes that is able to handle a large amount of calls with minimum loss and you will have the ability to manage the sales by monitoring the talks of the operators and comparing it with the resulting sales.
In the cases of minimum traffic (e.g., support of sales of a small inernet shop) the calls are handled by call center operators using inquiry systems for each Customer and having in mind the general information on each. In the cases of higher traffic (increase of the number of daily handled calls) usage of a dedicated team for each Customer is preferred. Such groups consist of operators that possess the advanced information about the Customer's product, have a priority in answering the calls addressed to this Customer and are paid depending on the sales of their Clent.
The highest level of the service is handling the calls of TV-shops that work live getting online feedback from the call center. If the anchor considers the activity of the spectators too low, he increases his pressing, introducing new offers. If he sees that all operators are busy, he decreases his appeal and a pause takes place. But it is quite a rare form of work. Much more often the TV-shops set us a more prosaic task - for example, to increase the close rate (% of order calls served) from X to Y%. And we do know how to do it! Call us and write to us!
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